If required, IBM provides repair or exchange service depending on the type of warranty service specified for your Machine. Warranty service may be by your reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations and additional charges may apply outside IBM’s normal service area. Contact your local IBM representative or your reseller for country and location specific information.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. All CRUs are designed to be installed by customers but Tier 1 CRUs are easier to install than Tier 2 CRUs. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM’s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.
